Aftersales Service

Return and Refunds For Items Purchased Through Our Service If you’ve purchased items through our service and would like us to return them for you, we provide a free return service provided your items are in returnable condition (may not be altered in any way from intended state), within 10-15 days of the store’s return policy, and dropped off at our location.

Return Policy For Items Collected From Your Favourite Vancouver Shops Through Our Service If for any reason you are unsatisfied with a purchase, it may be returned to Add2Cart’s location within 10 days of the individual store’s return policy. Please refer to the store’s website to ensure you are within all aspects of their policy.

Return Policy For IKEA Products Purchased Through Our Service If for any reason you are unsatisfied with a purchase, it may be returned to Add2Cart’s location within 30 days of purchase date for a full refund (Add2cart service and delivery fees excluded.) After 30 days and after IKEA’s 45day return policy, there may be an associated administration fee and IKEA may not refund the full purchase amount. Please refer to IKEA.ca and IKEA’s return policy to ensure your items are returnable.

If a client has purchased IKEA products directly from IKEA and wishes to return them through Add2Cart services, please contact us to discuss how we can assist.
Out-Of-Stock Policy For IKEA Products Purchased Through Add2Cart If any product ordered through Add2Cart is out of stock and payment for the merchandise and services have been received, Add2Cart will notify the client via email with the following options:

Client may choose to have Add2Cart attempt to procure the out-of-stock merchandise on subsequent trips to IKEA.

Client may choose to have Add2Cart procure alternate items of equal size, weight, and quantity for no additional fees. (Any price differences would be due at the time of pick-up or delivery)

Client may choose to cancel the out-of-stock portion of an order, and Add2Cart will issue a refund including the cost of the product, associated service fees, and tax via e-transfer within 3-5 business days.

Missing Parts, Damages In the event any product received from Add2Cart is damaged or found to have latent manufacturing defects, please let us know as soon as possible and we’ll make arrangements to replace it for you at no cost within 30 days of the date of purchase. We will provide our available dates/times for damaged pieces to be dropped off at our location and the next available dates/times to pick-up once replaced at the store location.

In the event any product received from Add2Cart is missing a part, please contact Add2Cart via email within 30 days of product purchase. Add2Cart will collect the missing part as soon as possible. We will provide the next available dates/times to pick-up up once collected from the store location.