FAQS

Frequently Asked Questions regarding our Personal Shopping and Delivery Service

How often do you go to the mainland?

We typically visit Vancouver – based stores every week. Contact us for our schedule.

What is the easiest way to send add2cart my shopping requests?

For your favorite Vancouver shops, you can click here for a no obligation quote. Please provide us with the names, article numbers (if possible), weight, dimensions, and value of each item. Attached links with your details are also helpful. If you are interested in delivery, please provide your address as our fee is calculated based on km’s, as well as, size, weight, and quantity of items ordered. (All personal information collected will be kept strictly private.)

For IKEA purchases, you can also click here for a no obligation quote. Please send us the list of article numbers (and their quantities) for the items you’re interested in. IKEA also has a shopping list tool for your convenience. If you are interested in delivery, please provide your address as our fee is calculated based on km’s, as well as, size, weight, and quantity of items ordered. (All personal information collected will be kept strictly private.)

Where can I pick up my shopping purchases?

Victoria Pick ups are located on Rattanwood Place just off Happy Valley Road. Nanaimo Pick ups are located on Dorman Road in North Nanaimo.

Can you deliver?

Yes, we have a Self-Serve Delivery Option – for an additional fee. For an estimate you can click here. We’ll deliver to your home or place of business. Our driver will assist with loading into the location. If you are unable to assist we request that someone is there who can – otherwise we are only able to deliver curbside. Please send us details regarding your delivery address (parking, house vs. apartment, buzzer code, elevator, stairs and/or anything else we might need to know regarding delivery).

Can you assist with Returns/Refunds?

We are happy to help with returns and refunds provided your items are in returnable condition and dropped off at our location, subject to each store’s return policy. Please contact us for further details.

Do you shop for and deliver large orders, oversized and heavier items?

Yes, Add2Cart can pick up large orders, oversized and heavy items. Larger orders and items that include couches, appliances, mattresses etc are quoted based on measurements and weight. We provide a self serve pick up from our locations or a self serve delivery option.

How are your service fees calculated? How much does it cost?

Service fees are calculated based on the overall size and weight of your order. To give you a ballpark, our typical IKEA orders qualify for a $20-$40 flat fee plus 10% purchases total. Larger and heavier items (sofas, mattresses etc) are quoted after we consider size, weight and quantity.

Service fees for our other favorite shops, like EQ3 for example, are calculated based on the overall size, measurements, weight, and value of your order with a $39 minimum collection fee. Please contact us for more information.