Aftersales Service

Return and Refunds For IKEA Items Collected Through Our Service

If Add2cart collected your items and you would like us to return them for you, we provide a free return service provided your items are in returnable condition (may not be altered in any way from intended state), within 30 days of the first available pick-up/delivery date, and dropped off at our Langford location. Or, we can collect from your location for a collection fee, calculated based on your address.

After 30 days and after IKEA’s 45 day return policy, there may be an associated administration fee and IKEA may not refund the full purchase amount.

If you’re located in the Nanaimo or North Island areas, we can arrange for our Nanaimo representative to meet with you at an agreeable location to collect your items to be returned.

Please refer to IKEA.ca and IKEA’s return policy or the individual store’s return policy to ensure your items are returnable.

If your items were delivered or picked up from IKEA or any of your favorite Vancouver and Vancouver Island shops directly and you wish to return them through Add2cart, please contact us to discuss how we can assist.

Return Policy For Items You’ve Purchased From Your Favorite Vancouver Shops And Had Delivered To You By Add2cart

If for any reason you are unsatisfied with a purchase, it may be returned to Add2cart’s Langford location within 30 days of the first available pick-up/delivery date for a complimentary return. Or, we can collect from your location for a collection fee, calculated based on your address.

If you’re located in the Nanaimo or North Island areas, we can arrange for our Nanaimo representative to meet with you at an agreeable location to collect your items to be returned.

Please refer to the individual store’s website to ensure you are within all aspects of their policy.
All refunds will be sent via E-transfer within roughly 7-10 business days of Add2cart confirming the refund in an email. All refunds are sent via E-transfer regardless of how the original payment is made.
Out-Of-Stock or ‘Oversold’ Policy For IKEA Products 

Add2cart offers a complimentary ‘continued shopping’ service for items that are unavailable or ‘oversold’ on a quoted order.

‘Oversold’:

If an item is ‘oversold’ or missing from an order collected by Add2cart, the customer will be notified via email with the following options:

Customer may choose to have Add2cart attempt to procure the out-of-stock merchandise when it restocks on subsequent trips to IKEA.

Customer may choose to have Add2cart procure alternate items of equal size, weight, quantity, and value for no additional fees.

Customer may choose to cancel the ‘oversold’ portion of an order, and Add2cart will issue a refund of the associated service fees (minus our non-refundable Administration/Order fee, if applicable), and tax via e-transfer within 7-10 business days.

Please note, IKEA products are often sold as combinations containing multiple pieces that are all sold separately. Occasionally, individual pieces of a combination will be out-of-stock or ‘oversold’.
Any pieces of combinations that are collected, can be returned for no addition fees if the whole combination is cancelled, however, the service fee for the collected portion will be non-refundable.
Because there could be a VERY long wait time for all pieces of certain combinations to be in-stock at the same time (they usually restock and sell out at different times), we always try to encourage our customers to place their order for what’s available and take advantage of our complimentary “continue shopping” service for any pieces of combinations that are not available on the initial order.

‘Out of stock’:

When a customer is placing their order, if items are not available at one location, they are welcome to order them from another (within BC) for ‘click and collect.’ There are no additional fees to collect items from an already quoted order from multiple locations.

If there is no availability of an item or items within BC, we can send the item details along with the customer’s email and IKEA Family Member # to the managers we work with and they will notify the customer via email once the item or items restock. In the restock notification email from IKEA, there should be a link to follow to purchase the items. Provided we receive the itemized order receipt right away, we would include the restocked item on our next pick-up date with available space. IKEA would hold the items until our scheduled pick-up.

Because we are always at the mercy of IKEA’s fluctuating stock, if any items on an order happen to be unavailable when they reach them on the shelf or even prior to placing an order with IKEA, we are happy to offer a “continued shopping” service until they have been collected (for no additional fees above what has already been quoted). Or, we can collect comparable (size, weight, quantity, value, etc.) alternate items for no additional fees, instead.

Missing Parts, Damages 

In the event any product received from Add2cart is damaged or found to have latent manufacturing defects, please let us know as soon as possible and we’ll make arrangements to assist with the replacement for you at no cost, within 30 days of the date of purchase (or within the individual store’s policy). We will provide our available dates/times for damaged pieces to be dropped off at our location and the next available dates/times to pick-up once replaced at the store location.

If you’re located in the Nanaimo or North Island areas, we can arrange for our Nanaimo representative to meet with you at an agreeable location to collect and deliver any pieces needing replacement.

In the event any product received from Add2cart is missing a part, please contact Add2cart via email within 30 days of product purchase (or within the individual store’s policy). Add2cart will collect the missing part as soon as possible. We will provide the next available dates/times to pick-up up once collected from the store location.

If you’re located in the Nanaimo or North Island areas, we can arrange for our Nanaimo representative to meet with you at an agreeable location to deliver your missing pieces.