Frequently Asked Questions regarding our Personal Shopping and Delivery Service

How often do you go to the mainland?

We typically visit Vancouver – based stores every week. Contact us for our schedule.

What is the easiest way to send Add2cart my shopping requests?

Please, click here for a no obligation quote.

Please provide us with the names, article numbers (if possible), weight, dimensions, and value of each item.

Attached links with your details are also helpful. Please provide your address as our Delivery Fee is calculated based on km’s, as well as, size, weight, and quantity of items ordered.

(All personal information collected will be kept strictly private.)

Where can I pick up my shopping purchases?

We are located on Rattanwood Place just off Happy Valley Road in Langford.

All Nanaimo orders are delivered directly to your location. Our quote will reflect the Shopping/Purchase Pick-up Fee + Delivery Fee.

Can you assist with Returns/Refunds?

We are happy to help with returns and refunds. Provided your items are in returnable condition and dropped off at our location, subject to each store’s return policy.

We can collect from your location for a collection fee, calculated based on your address.

Please contact us for further details.

Do you shop for and deliver large orders, oversized and heavier items?

Yes, Add2cart can pick up large orders, oversized and heavy items.

Larger orders and items that include couches, appliances, mattresses etc are quoted based on measurements and weight.

How are your service fees calculated? How much does it cost?

Our service fees are calculated based on the package dimensions, weight, value, effort required, and care needed for each order.

Our typical IKEA orders of average sized flat packed items (usually over $150) typically qualify for a $30 non-refundable Administration/Order fee plus roughly 15% of the purchase total.

Larger and heavier items (sofas, mattresses, etc.) are quoted after we consider measurements and weight. For smaller orders (usually under $100) we will quote based on the type and quantity of items ordered.

We do have a $15 minimum service fee to cover our administration costs etc. and our fee will typically range from $15-$50.

For purchase pick-ups from shops like Pottery Barn, Crate and Barrel, or other popular shops, our minimum collection fee is $49.

Included in our total fee quoted for average sized Structube orders is a $30 non-refundable Administration/Order fee, which will be detailed on our quote provided.

We can pick up smaller packages, household items and furnishings that are flat packed for assembly for a very reasonable fee.

Assembled and quality packed furniture items are assessed individually and quoted after taking into consideration the measurements, weight and care required for each item.

Please contact us for more information.
Thank you guys so much for the exceptional service! I really appreciated how quickly you’d get back to me when I had questions and how incredibly quickly my couch ended up in my living room from when I contacted you. I would recommend your service to everyone and intend to use it myself again soon. Thanks for everything! – A.P.