FAQS

Frequently Asked Questions regarding our Personal Shopping and Delivery Service

How often do you go to the mainland?

We typically visit Vancouver – based stores every week. Contact us for our schedule.

What is the easiest way to send add2cart my shopping requests?

For your favorite Vancouver shops, you can click here for a no obligation quote. Please provide us with the names, article numbers (if possible), weight, dimensions, and value of each item. Attached links with your details are also helpful. If you are interested in delivery, please provide your address as our fee is calculated based on km’s, as well as, size, weight, and quantity of items ordered. (All personal information collected will be kept strictly private.) For IKEA or Structube purchases, you can also click here for a no obligation quote. Please send us the list of article numbers (and their quantities) for the items you’re interested in. If you are interested in delivery, please provide your address as our fee is calculated based on km’s, as well as, size, weight, and quantity of items ordered. (All personal information collected will be kept strictly private.)

Where can I pick up my shopping purchases?

Victoria Pick-ups are located on Rattanwood Place just off Happy Valley Road. Nanaimo Pick-ups are located on Dorman Road in North Nanaimo.

Can you deliver?

Yes.  For an additional fee we offer Standard delivery for your IKEA items and Standard delivery or White Glove service for your other furniture items (ie. West Elm, Once a Tree Furniture, etc.). For a Standard delivery estimate you can click here. We’ll deliver to your home or place of business. Please send us details regarding your delivery address (parking, house vs. apartment, buzzer code, elevator, stairs and/or anything else we might need to know regarding delivery).

Can you assist with Returns/Refunds?

We are happy to help with returns and refunds provided your items are in returnable condition and dropped off at our location, subject to each store’s return policy. Please contact us for further details.

Do you shop for and deliver large orders, oversized and heavier items?

Yes, Add2cart can pick up large orders, oversized and heavy items. Larger orders and items that include couches, appliances, mattresses etc are quoted based on measurements and weight.

How are your service fees calculated? How much does it cost?

Our service fees are calculated based on the package dimensions, weight, value, effort required, and care needed for each order. Our typical IKEA orders of average sized flat packed items (usually over $150) typically qualify for a $35 flat fee plus 10% of the purchase total. Larger and heavier items (sofas, mattresses, etc.) are quoted after we consider measurements and weight. For smaller orders (usually under $100) we will quote based on the type and quantity of items ordered. We do have a $10 minimum service fee to cover our administration costs etc. and our fee will typically range from $10-$39. For purchase pick-ups from shops like Pottery Barn, Crate and Barrel, or other popular shops, our minimum collection fee is $39. We can pick up smaller packages, household items and furnishings that are flat packed for assembly for a very reasonable fee. Assembled and quality packed furniture items are assessed individually and quoted after taking into consideration the measurements, weight and care required for each item. Please contact us for more information.