Order Process

Thank you for taking the time to review our process. We look forward to working with you.

Order process…

Once you approve our quote for your shopping list, you place a ‘click and collect’ order with a BC store with available stock and send us your itemized receipt right away. – Please make sure to log-in to your IKEA family member account when placing your order to ensure you are not charged a fee for your ‘click and collect’ order.

We send your paid orders directly to the managers at both BC IKEA locations (depending on which store you’ve chosen) and are contracted to submitting orders to IKEA by certain dates/times to ensure they are able to prepare and store them for our scheduled pick-up days/times. Scheduled pick-up dates subject to change.

Once orders are placed with IKEA, they will not allow any changes, including but not limited to, adding items, removing items, or changing items.

Although the dates are subject to change, we are currently contracted to have all new orders submitted by Friday evenings prior to our scheduled pick-up dates.

Due to the current restrictions and the volume of trucks picking up orders, we are contracted to pick-up prepared portions of our order during allotted dates/times and are not able to process items until we return to our location. We typically receive our final load on Wednesday or Thursday evenings.

Please see Policy and Terms of Service (link provided in quote email) for our Cancellation Policy.

Order deadline…

As we coordinate a large volume of orders each week, IKEA requires a set amount of time to prepare them and set them aside for our scheduled pick-up dates/times. We also need to ensure we do not over sell our allowable space/weight on our trucks, have adequate time to prepare for processing the arrival of our new loads each week, and have adequate time to coordinate delivery schedules for the entire island.

Although we have a set deadline each week, our orders do fill-up VERY quickly and we often reach our maximum capacity before the listed date/time. Our current deadline will always be included in any quote emails sent.

Quote requests received after our deadline typically are not included in that week’s scheduled pick-up as often we’ve reached capacity or we’re finalizing in-progress orders and payments. Deadline subject to change with volume of each week’s order – please see quote email or email us for more details.

Once we are past our deadline, our service and administration fee is non-refundable (delivery fee not included). Our deadlines are subject to change, depending on our schedule. Please email us for more information.

Stock availability…

Placing a ‘click and collect’ order does ensure a better chance of receiving available stock. However, unfortunately, as there are 1000’s of customers shopping daily, in-store and online, there is no possible way to reserve items. All items are sold on a ‘whoever reaches them on the shelf first’ basis.

Because we are always at the mercy of IKEA’s fluctuating stock, if any items on your order happen to be unavailable when they reach them on the shelf or even prior to placing your order with IKEA, we are happy to offer a “continued shopping” service until they have been collected (for no additional fees above what has already been quoted). Or, we can collect comparable (size, weight, quantity, value, etc.) alternate items for no additional fees, instead.

From our experience, you could be waiting a VERY long time for all items you’re interested in to be in-stock at the same time. For this reason, we always try to encourage our customers to place their order for what’s available and take advantage of our complimentary “continue shopping” service for any items that are not available in the initial order.

Because we offer pick-up from both BC store locations weekly, our clients have a better chance of procuring popular items than the average shopper.

Please see Policy and Terms of Service (link provided in quote email) for our “Out of stock” Policy.

How to proceed…

Instructions on how to proceed are included in the quote email, all steps are required to proceed.

By confirming your order, you agree and accept our Policy and Terms of Service. Please see link in quote email and review before confirming your order.