Policy and Terms of Service

 

By confirming an order with Add2cart, you agree to and accept the following terms of service and conditions:

Order Deadline and Payment

As we coordinate a large volume of orders each week, we have a deadline to ensure adequate time to prepare shopping lists for our shoppers, process payments, and coordinate delivery schedules for the entire island.

Quote requests received after our deadline typically are not included in that week’s shop as often we’ve reached capacity or we’re finalizing in progress orders and payments.

On deadline day, we are often inundated with a flood of last minute orders, inquiries, order confirmations and payments to process.  Therefore, there may be a slight delay in our response time during our ‘crunch’ time.  However, we work through all emails in the queue diligently and will address them asap. We appreciate your patience while we finalize orders.

Payment is required in advance of our scheduled shopping trip. If you’d like to confirm your order but aren’t able to pay the full amount before our deadline, a deposit of (at least) the service fee is required by our Order Deadline.  If payment is not received, your order is not guaranteed for collection.

We accept Interac e-transfer and for credit cards: PayPal or SQUARE. We also accept cash (if brought to our location prior to our shop and during our available open hours or appointment times) and IKEA gift & refund cards. more detail…

Please note that once you send your payment, we will send you a payment confirmation email once we deposit and process your order. This can take up to 12-24 hours to complete as we receive many payments, especially near our deadline.  A service receipt will be issued upon request at the time of pick-up or delivery.

Add2cart is a registered business and will provide you with a valid invoice/receipt for services, including business and GST registration numbers.

Add2cart receipt vs. IKEA receipt: As we purchase a very large volume of IKEA product each week, it isn’t feasible for us to separate products and orders at the register. When we pay for our shops, all orders and items are on the same receipt which makes looking up items for refund etc that much easier for everyone involved. Also, as items are purchased through Add2cart and by Add2cart, our receipts contain confidential information that is sensitive to our company and are the property of Add2cart. On that note, Add2cart, offers complimentary returns and most after sales representation which saves the client time and hassle. If you would prefer to return items yourself, we can provide the needed transaction information. However, as we are the cardholder, IKEA will only issue a store credit unless we make the return for you.  Please note re: IKEA warranty: as we are a 3rd party service provider, extended IKEA warranties become null and void after 365 days of shop purchase – unless the original purchaser (Add2cart) requests and handles the issue resolution with IKEA.

Order Pick-up and Delivery Options

Pick up from our locations:

We schedule open hours for 2-4 hours at least once a week.

Occasionally we can accommodate appointment times.

We can only hold orders in our inventory for a maximum of 30 days.  After 30 days, orders will be returned to store and client will be refunded payment less our service fee. If you wish to pay a storage fee, we may be able to accommodate, provided the storage fee is paid in advance.

If only a deposit was made and/or if items are not paid in full before the time of pick-up (within 60 minutes of scheduled pick-up time), unless paid in cash or via SQUARE at the time of pick-up, items will not be allowed to leave our location.

If items are not paid in full and if not collected by the first available pick-up times, the client will have two weeks (two shop dates) to pay and/or collect.  After two weeks, if not paid in full, items will be returned to recoup the cost of the items.  Any payment made would be refunded via e-transfer, less our service fee, within 3-5 business days of return date.

Delivery:

We require a window of time (10 am to 8 pm) on delivery day.  Once we have a list of finalized orders, we plan our delivery schedule and will contact clients closer to delivery day to provide a shorter window of time. more detail…

Our delivery fee covers a one-time delivery of your initial order. more detail…

If only a deposit was made and/or if items are not paid in full before the time of delivery (within 60 minutes of scheduled delivery time), unless paid in cash or via SQUARE at the time of delivery, the delivery will be cancelled until the next scheduled delivery date and until items are paid in full.

If you wish to return an item for refund, we request the item is brought to our location during our open hours or appointment times and within our return policy. If you had your order delivered and would like us to collect it, there is a collection fee (usually the same as what you paid for delivery).

Defective/Damaged Items: When we deliver your order, we scan the item to ensure there are no noticeable defects with your product.  Please also scan all items to ensure you are happy with the condition.  If after opening a package you discover an article is damaged or defective, we request the item is brought to our location during our open hours or available appointment times. If you require your item to be collected for return, there is a collection fee.  For more info, please review our returns policy.

Returns, Exchanges, Damages and Out of Stock

We offer a complimentary returns service (no charge) for items purchased through or collected by our service.  Provided items are returned to our location during our open hours or available appointment times within 30 days of shop purchase (or within 10 days of the individual store’s policy), and in returnable condition – items may not be altered in any way from intended state.

If a return is required past 30 days (or more than 10 days of the individual store’s policy), there may be an administration fee associated.

We do provide ‘exchanges’ although there is a service fee for any new product collected.  (In other words, although there is no fee to return an item, there is a service fee quoted for pick up of a new item. Similarly, delivery is an additional charge).

Damaged or defective item.  When we deliver your order, we make one last scan of items to ensure there are no noticeable defects with your product.  Please also scan all items to ensure you are happy with the condition.  If after opening a package you discover an article is damaged or defective, we request the item is brought to our location during our open hours or available appointment times within 30 days of shop purchase (or within 10 days of the individual store’s policy).  If you require your item to be collected for return, there is a collection fee.

If past the individual store’s policy, they may not replace the damaged piece and there may be an Add2cart administration fee associated.

Out of Stock’ (OOS): We do our best to limit OOS issues by checking inventory levels the evening before our shop and if an item looks limited, we’ll contact you to see if you would like to find an alternate or if you prefer to cancel part or all of your order. more detail…

Refunds for all cancelled or returned items will be sent via E-transfer within 3-5 business days of cancellation or return.

If located in Nanaimo or North of Nanaimo and if items are returned to Nanaimo and not our head office (in Langford) there may be at least a week delay.

Privacy Policy

When sending us an email, you consent to receive electronic messages from Add2Cart for the purposes of providing a quote, answering questions, confirming and completing an order. By submitting a Shopping List to Add2Cart, you agree to our Privacy Policy.  For further information, please see our detailed Privacy Policy.

Please note

At this time, we shop IKEA Coquitlam exclusively. more detail…

Choosing Our Services vs. IKEA shipping? more detail…

Our Service Fees more detail…

We offer assembly… more detail…

Shop Dates, IKEA Sales and Promotions, Add2cart Giveaways and Contests, Contact Us etc:

Visit our Facebook and Twitter pages where we post upcoming shop dates, contests and giveaways, IKEA Sale and Promotion details and much more.

If anything is still unclear, give us a call at (250)888-2988 – Please note, the best and easiest way to reach us is via email

Send us an email victoria@add2cart.ca and nanaimo@add2cart.ca – we look forward to serving you!