By confirming an order with Add2cart, you agree to and accept the following terms of service and conditions:
Order Deadline and Payment
As we coordinate a large volume of orders each week, we have a deadline to ensure adequate time to prepare shopping lists for our shoppers, process payments, and coordinate delivery schedules for the entire island.
Quote requests received after our deadline typically are not included in that week’s shop as often we’ve reached capacity or we’re finalizing in progress orders and payments.
On deadline day, we are often inundated with a flood of last minute orders, inquiries, order confirmations and payments to process. Therefore, there may be a slight delay in our response time during our ‘crunch’ time. However, we work through all emails in the queue diligently and will address them asap. We appreciate your patience while we finalize orders.
Payment is required in advance of our scheduled shopping trip. If you’d like to confirm your order but aren’t able to pay the full amount before our deadline, a deposit of (at least) the service fee is required by our Order Deadline. If payment is not received, your order is not guaranteed for collection.
For IKEA and Structube orders, we accept Interac e-transfer and for credit cards: SQUARE. We also accept cash (if brought to our location prior to our shop and during our available open hours or appointment times) and IKEA gift & refund cards. more detail…
Interac e-transfer is a safe and easy process. You simply login to your online bank account, select ‘send money’, enter our email address email@example.com and the amount to send. Then you just let us know the answer to the security question you assign.
SQUARE for convenient onsite credit card payments (pick-up & delivery).If you wish to pay with SQUARE, we require a minimum payment of at least the service fee, via e-transfer, to proceed
IKEA gift or refund card
If you would like it used immediately towards your purchase, we request that you drop the card off at our head office location during our weekly open hours prior to shop date. Please note, if you are located in Nanaimo or North of Langford and are unable to bring your card to our head office prior to our shop, we can collect the card from you at the time of pick-up or delivery, we would verify the amount at the store location on the very next shop and could e-transfer you the balance within 3-5 business days of using it at the store.
If there is a promotion that your order is eligible for, such as ‘receive % back in IKEA gift cards’, we’d be happy to buy them out from you by sending you an e-transfer for the card amount approximately 3-5 business days after we return from the shop.
Please note that once you send your payment, we will send you a payment confirmation email once we deposit and process your order. This can take up to 12-24 hours to complete as we receive many payments, especially near our deadline. A service receipt will be issued upon request at the time of pick-up or delivery.
Add2cart is a registered business and will provide you with a valid invoice/receipt for services, including business and GST registration numbers.
Add2cart receipt vs. IKEA receipt:
As we purchase a very large volume of IKEA product each week, it isn’t feasible for us to separate products and orders at the register. When we pay for our shops, all orders and items are on the same receipt which makes looking up items for refund etc that much easier for everyone involved. Also, as items are purchased through Add2cart and by Add2cart, our receipts contain confidential information that is sensitive to our company and are the property of Add2cart. On that note, Add2cart, offers complimentary returns and most after sales representation which saves the client time and hassle. If you would prefer to return items yourself, we can provide the needed transaction information. However, as we are the cardholder, IKEA will only issue a store credit unless we make the return for you. Please note re: IKEA warranty: we keep our receipts for the life of the warranty and can provide the needed transaction information.
Order Pick-up and Delivery Options
Pick up from our locations:
We schedule open hours for 2-4 hours at least once a week.
Occasionally we can accommodate appointment times.
We can only hold orders in our inventory for a maximum of 30 days. After 30 days, orders will be returned to store and client will be refunded payment less our service fee. If you wish to pay a storage fee, we may be able to accommodate, provided the storage fee is paid in advance.
If only a deposit was made and/or if items are not paid in full before the time of pick-up (within 60 minutes of scheduled pick-up time), unless paid in cash or via SQUARE at the time of pick-up, items will not be allowed to leave our location.
If items are not paid in full and if not collected by the first available pick-up times, the client will have two weeks (two shop dates) to pay and/or collect. After two weeks, if not paid in full, items will be returned to recoup the cost of the items. Any payment made would be refunded via e-transfer, less our service fee, within 3-5 business days of return date.
We typically deliver between 9am-4pm on delivery day. Once we have a list of finalized orders, we plan our delivery schedule and will contact clients closer to delivery day to provide a shorter window of time (typically a 1-2 hour window). more detail…
It’s difficult for us to accommodate special delivery time requests. Like all high-volume delivery companies, we are at the mercy of logistical restraints and a clock. If you have a special delivery time request, we can make a note and will do our absolute best to accommodate. However, we can’t guarantee that we will be in an area around a certain time.
Our delivery fee covers a one-time delivery of your initial order. more detail…
If there are ‘Out of Stock items (OOS)’, and you’d prefer to cancel them, we will refund you the purchase amount along with it’s associated ‘service fee’ only. You also have the option to collect OOS items from our location at a future date once collected. (Please note, we do our best to limit OOS issues by checking inventory levels the evening before our shop and if an item looks limited, we contact you to see if you would like to find an alternate or if you prefer to cancel the item/order.) If you require your OOS items delivered, we are happy to deliver once there are other deliveries in the same area and once all OOS items from your order have been collected.
If only a minimum payment was made and/or if items are not paid in full before the time of delivery (within 60 minutes of scheduled delivery time), unless paid in cash or via SQUARE at the time of delivery, the delivery will be cancelled until the next scheduled delivery date and until items are paid in full.
If you wish to return an item for refund, we request the item is brought to our location during our open hours or appointment times and within our return policy. If you had your order delivered and would like us to collect it, there is a collection fee (usually the same as what you paid for delivery).
Defective/Damaged Items: When we deliver your order, we scan the item to ensure there are no noticeable defects with your product. Please also scan all items to ensure you are happy with the condition. If after opening a package you discover an article is damaged or defective, we request the item is brought to our location during our open hours or available appointment times. If you require your item to be collected for return, there is a collection fee. For more info, please review our returns policy.
Returns, Exchanges, Damages and Out of Stock
We offer a complimentary returns
service (no charge) for items purchased through or collected by our service. Provided items are returned to our location during our open hours or available appointment times within 30 days of shop purchase (or within 10 days of the individual store’s policy), and in returnable condition – items may not be altered in any way from intended state.
If a return is required past 30 days (or more than 10 days of the individual store’s policy), there may be an administration fee associated.
We do provide ‘exchanges
’ although there is a service fee for any new product collected. (In other words, although there is no fee to return an item, there is a service fee quoted for pick up of a new item. Similarly, delivery is an additional charge).
Damaged or defective
item. When we deliver your order, we make one last scan of items to ensure there are no noticeable defects with your product. Please also scan all items to ensure you are happy with the condition. If after opening a package you discover an article is damaged or defective, we request the item is brought to our location during our open hours or available appointment times within 30 days of shop purchase (or within 10 days of the individual store’s policy). If you require your item to be collected for return, there is a collection fee.
If past the individual store’s policy, they may not replace the damaged piece and there may be an Add2cart administration fee associated.
‘Out of Stock
’ (OOS): We do our best to limit OOS issues by checking inventory levels the evening before our shop and if an item looks limited, we’ll contact you to see if you would like to find an alternate or if you prefer to cancel part or all of your order. more detail…
If any product ordered through Add2Cart is out of stock and payment for the merchandise and services have been received, Add2Cart will notify customer via email with the following options:
- Customer may choose to have Add2Cart attempt to procure the out-of-stock merchandise on subsequent trips to IKEA.
- Customer may choose to have Add2Cart procure alternate items of equal size, weight, and quantity for no additional fees. (Any price differences would be due at the time of pick-up or delivery)
- Customer may choose to cancel the out-of-stock portion of an order, and Add2Cart will issue a refund including the cost of the product, associated service fee, and tax via e-transfer within 3-5 business days.
Refunds for all cancelled or returned items will be sent via E-transfer within 3-5 business days of cancellation or return.
If you’re located in the Nanaimo or North Island areas, we can arrange for our delivery team to meet with you at an agreeable location to collect and deliver any pieces needing replacement.
At this time, we shop IKEA Coquitlam exclusively. more detail…
Due to logistical issues, time needed to ‘shop our other stores’ and time restraints (traffic and ferry schedule) we do not have the option to visit both IKEA Richmond and Coquitlam.
Choosing Our Services vs. IKEA shipping? more detail…
- Often you will notice that we charge significantly less than IKEA shipping
- We typically need two days to have your order available, whereas IKEA shipments typically take 3-6 weeks to arrive
- IKEA does not ship all products they sell – we have access to it all!
- If there are after sale issues with an IKEA delivered order (damages, missing items/parts) it’s usually an involved process. Not only do we offer to handle most after sales issues on your behalf, we offer a no hassle returns policy – all complimentary!
- We like to give you options: Pick up from our location or delivery to your door
- We provide a very personalized service especially when it comes to after sales issues including refunds. We offer complimentary returns, something IKEA online shipping does not (you pay a premium price to return items via IKEA shipping). We also hand deliver your purchase and take great pride ensuring your order is not delivered damaged or with missing pieces etc and this is something we’re not positive the 3rd party shipping companies IKEA uses can match.
Our Service Fees more detail…
Our service fees are calculated based on the overall size, quantity, measurements and weight of your entire order. Our typical IKEA orders of average sized flat packed items (usually over $150) qualify for a $30 order fee plus 13% of the purchase total. Larger and heavier items (sofas, mattresses, appliances, etc.) are quoted after we consider measurements and weight. For smaller orders (<$100) we will quote based on the type and quantity of items ordered. We do have a $10 minimum service fee to cover our administration costs etc. and our fee will range from $10-$45.
We offer assembly… more detail…
We would love to assist you with assembling your furniture. Our assembly service fees are $65 for the first hour and $45/hour per assembler after that.
If your item needs to be mounted or installed, our fee is $65/hour for installation + cost of hardware (which would start once assembly is complete).
There would be additional costs for packaging removal and disposal – usually about $20-$50 depending on volume.
If you are interested in proceeding with our assembly service, we’ll pass along the details to our assembly crew for an estimated assembly time quote, along with dates and availability schedule.
Shop Dates, IKEA Sales and Promotions, Add2cart Giveaways and Contests, Contact Us etc:
Visit our Facebook
pages where we post upcoming shop dates, contests and giveaways, IKEA Sale and Promotion details and much more.
If anything is still unclear, give us a call at (250)686-0627 – Please note, the best and easiest way to reach us is via email
Send us an email firstname.lastname@example.org
– we look forward to serving you!